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Privacy Policy

Generations Toronto collects visitor data and uses Google Analytics to analyze traffic on our website. This information helps us Muti-Generational Housing and Community Centre Toronto (“Generations Toronto”) is committed to protecting the privacy and personal information of users of our website, https://toronto.generationscanada.ca/ (the “Website”), in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant Ontario privacy laws. 

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using the Website, you consent to the practices described below. This policy may be updated from time to time, and any changes will be posted on this page with the revised effective date. 

TYPES OF INFORMATION WE COLLECT 

Generations Toronto may collect the following personal information from you when you fill out forms (i.e., name, email, phone number, address), express interest in or apply for housing, long-term care, early childhood development centre, or volunteer or employment opportunities, or subscribe to updates or newsletters. Depending on the services or programs you inquire about or access, we may collect additional information such as health-related data, household size, or support needs. We do not collect more information than is necessary for the purpose intended. 

CONSENT  

We collect, use, and disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. Consent may be express (e.g., checkbox submission) or implied (e.g., by continuing to interact with the Website after being presented with this Policy).  

You may withdraw consent to our collection, use, or disclosure of this information at any time by contacting us using the contact information in the “Contact Us” section below. Please note that withdrawing consent may result in a reduction in access to certain features or services of the Website and any related Generations Toronto programs. 

Generations Toronto may aggregate the data (including personal information) it collects and, by disclosing your personal information on this Website, you hereby agree and consent to Generations Toronto’s collection, use, and disclosure of such data in aggregate, anonymized form within Generations Toronto and third parties who support Generations Toronto. 

USE OF PERSONAL INFORMATION 

Generations Toronto may use the personal information collected by them from you for the following reasons: 

  • Communicate with you about our services and respond to your inquiries; 
  • Process program registrations, housing, or long-term care applications, or volunteer participation; 
  • Plan and improve our programs and services; 
  • Perform statistical and impact analysis in an aggregated, anonymized form; 
  • Send newsletters or promotional materials (with your consent); 
  • Analyze and enhance our Website content and functionality; 

USE OF COOKIES  

When you navigate the Website, small files called ‘cookies’ may be attached to your web browser. These files identify your web browser and save the identifying session information so that websites can recognize you. You can set your browser to disable cookies, but some websites, applications, or functions may not work properly if you do this. 

Generations Toronto uses the following types of cookies: 

  • Session cookies – These are used as an integral part of the identification process for some of Generations Toronto’s online applications. This is for security purposes to determine that you are who you say you are and to provide you with your confidential account information during an online session. No personal information is kept in session cookies, and they are stored only in your browser’s temporary (cache) memory. When you log out of your session, the cookie becomes invalid and is discarded when you close your browser. 
  • Persistent cookies – These are more permanent and can be re-read when you return to the site that placed them on your computer. The information in them is written to your hard drive and remains there until the cookie’s expiry date. They are used to identify and provide personalized features (for example, to help Generations Toronto remember your preferred official language) and to track traffic patterns to and from the Website. 

We also utilize third-party analytics tools, including Google Analytics. Information collected is anonymized and used in an aggregate form. You may opt out by visiting Google’s opt-out tool. 

You can manage your cookie preferences through your browser settings. Some features of the Website may not function properly if cookies are disabled. 

DISCLOSURE OF PERSONAL INFORMATION 

We do not sell or rent your personal information. We may share your data with trusted third-party service providers who help us deliver programs or operate the Website, such as cloud storage, email delivery, or analytics services. These providers are contractually obligated to protect your data and use it only for the purposes we specify. 

We may also disclose personal information as required by law or to respond to legal or regulatory requests.  

PROTECTION OF PRIVACY AND PERSONAL INFORMATION 

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse. Only authorized personnel have access to your information on a need-to-know basis.  

With respect to the processing of personal data, you will be entitled to do the following: 

  • Request access to personal information we hold about you; 
  • Request correction or deletion of your personal information; 
  • Withdraw your consent at any time (subject to legal obligations). 

RETENTION OF INFORMATION 

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy and to comply with our legal obligations. When no longer needed, your information will be securely deleted or anonymized. 

CONTACT US 

For further information on Generations Toronto’s Privacy Policy, please contact Generations Toronto’s Privacy Officer at [email protected], or by phone at 416-646-6965 extension 2025. 

LANGUAGE  

The parties acknowledge that they require that this Agreement be drawn up in the English language only. Les parties reconnaissent qu’elles ont exigé que la présente convention soit rédigée en langue anglaise seulement. 

Last Modified: June 27, 2025